Terms & Conditions

At Bloom Flowers we provide top quality service and products for all items purchased on our website, in our store and over the phone.

Bloom carry out your instruction with care and accuracy therefore always provide correct details and at all times , such as your contact numbers, cell phones are preferable, perfect delivery address and instructions, floral preference, class preference and wedding flowers required.

Season dependable will affect the choice of flowers available however the general design concept always remains as discussed and as you have chosen on our website.

We do endeavour to create the same design and colour spectrum available on our website however please keep an open mind as to what is available as we have four Constantly changing seasons and in each season there are many different flowers available.


Bloom likes to know about deliveries the night prior the delivery, however you do have up until midday to 2pm for most areas around Queenstown, especially very local for us to do a same day delivery.

Each area needs to be discussed as if the delivery is rural or too far away we do have ways of getting flowers delivered however obviously additional money is required to do so if we can do the delivery or reorganise this for you.

For local same day deliveries sometime we have up until early evening to enable us to deliver especially if the delivery is not in the CBD zone.

Please make sure you give full details if a tricky delivery address or you want a certain time instruction.

Gate codes, alarms and specified instructions for delivery for addresses not complete or correct there will be an additional delivery fee that will apply.

We will call you first of course so you are aware the the amount of money required to deliver to the correct address if this is the case.

If you are not located in Queenstown, we do ship

all over new Zealand

& International 

Returns and exchanges

Bloom have a non cash refund policy or a non refund policy and pride our selves in fresh cut flowers and fresh products.

Please call Bloom immediately if for any reason Mother Nature has let us down as this is sometime possible if flowers have been out of water or have a disease that does not show immediately for have been struck by the sun or sudden cold.

Please let us know so we can get to the bottom of any problem for replacement within 24 hours.

Care instructions:

When flowers are either re-cut stems if they are not traveling in one of our Vox water vessels and always regularly re cut on an angle the flower stems at least every three days and place them in fresh water. Bleach is also great to keep bacteria to a minimum and promote longevity.

Roses love a lot of water and recutting and changing of fresh water regularly where as a Gerbera blooms do not like allot of water at all, only up to an inch of water in their vase , however re cut every three days also and to be placed in fresh water.

Lily blooms do not travel well when blooms are open therefore we tend to deliver and sell them in bud to ensure longevity. Lily pollen needs to be removed as soon as the bloom opens as it leaves a nasty stain. If you happen to have mishap, with the yellow lily pollen then brush or blow it off a garment not press or rub it. If stain persists Lavender oil is about the only thing that will remove this stain.

See Shannon lush to remove any green stem, pollen or flower stain.

Please contact us